In a technology-forward world, businesses can leverage it to make managing a business much easier. That extends to those working out in the field, as well. Empowering workers with tech tools can lead to better work and less frustration. Apps for service technicians deliver so many benefits. So, if you aren’t using one, you’ll want to find out why it could help your business scale and grow.
Technology to Support You, Not Complicate Things
If you have a “system” for job dispatching or scheduling that doesn’t rely on technology, you may be hesitant to rock the boat. But how will you successfully build your business if you still rely on texting, paper, and spreadsheets? It’s impossible to move to the next level unless you deploy technology that supports you and your field service workers.
While there are many field service software options, many further complicate the situation and require highly skilled IT professionals to make it usable. Avoid apps like these. Instead, look for a solution that’s easy to use, helps you work smarter, not harder, and fits your workflows. When you do, you can reap these benefits.
The Tangible Benefits of Apps for Service Technicians
Benefits are great, in theory, and even better when tangible. Apps for service technicians designed with this business model in mind can truly deliver in ways that drive efficiency, productivity, and more.
Techs Always Know Their Schedule
Paper or spreadsheet calendars hinder your techs from seeing the big picture. For example, if they get job alerts through emails or text messages, they have no context and no way to see their entire schedule. Such a scenario causes frustration and can result in double bookings, late arrivals, or techs unprepared.
A service tech app keeps schedules centralized and visible. Your workers can view their jobs for the day and week to come. Dispatching features serve to keep them up to date, so there’s no confusion. The schedule updates in real time and is viewable from any device.
Customers Get a Heads Up Automatically
Field professionals want to be on time for every appointment. They often have to manually send notifications to clients that they are on the way. Or some show up without warning. These interactions can be smoother and less chaotic with automatic SMS alerts from the app. It provides customers with real-time updates, so your techs aren’t constantly having to call customers.
Customers are happy about the proactive communication, and techs don’t walk into a situation where they are upset because they didn’t receive a notification.
Receiving Payment Is Easy
If your techs currently take payment in the field, how easy is it? Does it require lots of extra steps to create an invoice? Is specialized hardware necessary? If it’s not easy, techs won’t bother, as they need to get to their next job.
The simple solution is an app that streamlines invoice creation and credit card payments. In a few clicks, your techs can run a card and be on their way. Having integration with QuickBooks is also a must-have to sync financials.
Clarity on Job Details
With an inventory management system in your app, techs get the context they need for jobs. It allows you to standardize job descriptions and material needs so that techs arrive on-site with the right resources. This clarity eliminates guesswork, which your folks will appreciate. It saves time and money!
Making Customers Feel Appreciated with Access to Information
Another essential feature of apps for service technicians is a CRM. It centralizes customer information, including contact details, past jobs, and notes. Your techs can quickly read these and have more relevant information before they begin the job. This ensures that they don’t repeat mistakes or have awareness about the condition of the plumbing, electrical, HVAC, or any other system or equipment.
Making Field Service Tech Jobs Easier
Are you ready to embrace technology? It could be the best thing you can deliver to your techs. With these benefits for those in the field, they’ll do their job better and realize efficiencies. If you want to grow and support your team, why not try out an app? It could change your entire perspective on running a field service company. You can try Service Raider for FREE today. Let’s do this!