Customers appreciate a heads up when your techs are on the way. Customer SMS alerts are the easiest, most convenient way to accomplish this. These notifications pave the way for positive customer experiences.
Let’s get real. Most people don’t answer the phone for unknown numbers. We do, however, pay attention to texts, no matter the situation. Don’t disrupt your customers; notify them via text.
What makes customers angry? When techs don’t show up on time! While this isn’t always avoidable, customer SMS alerts offer them accurate updates on when the worker is arriving.
Every opportunity you have to delight a customer is a chance to win a customer for life. With SMS alerts, your begin communicating before the job starts. You could see your customer satisfaction scores spike when you add this feature.
Service Raider’s features are all about field service pros and the customers they serve. Every component of our software can support your business and help you develop deep relationships with customers. Take it for a spin to see all the possibilities!
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